Reference

Account Access Regional Terms

Our legal framework sets out who can open an account, how we handle wallet activity, and what happens when regulations shift.

Region-dependent accessWallet verification requiredAccount terms in plain EnglishSupport channel listed belowPolicy updates when law changes
ck game Account Access Regional Terms
POLICY CONTACT

Reach Us About Legal Questions

If you need clarification on account eligibility, wallet verification rules, or how a recent law change affects your play, our support team can walk you through the specifics. We handle legal queries through the same channels we use for payment and account help, so you get a consistent response no matter which topic you raise.

Live Chat Open the chat bubble in your account dashboard and select Legal or Terms as your topic. An operator will confirm your region status, explain wallet verification steps, and answer questions about how we apply age and location checks to new…
Email Ticket Send your legal question to the support email listed in your account settings. Include your registered mobile number so we can verify your identity before discussing account restrictions, withdrawal holds, or regional policy updates that might affect your access.
SMS Notification We send SMS alerts when a major legal change impacts Bangladesh users—new age verification rules, updated withdrawal limits, or region blocks.
DATA & SECURITY

How We Handle Your Information

We collect your mobile number, wallet transaction records, device IP and browser fingerprint to verify that you meet our age and region requirements. That data stays encrypted on our servers and is shared only with payment processors like bKash, Nagad and Rocket when you initiate a deposit or withdrawal, and with law enforcement if a valid court order requires disclosure.

Data We Collect

Mobile number, wallet account name, transaction history, device IP, browser type and login timestamps. We use this to confirm you are over eighteen, that you are accessing from an eligible Bangladesh region, and to flag duplicate accounts or suspicious betting patterns that might violate our terms.

Cookie & Tracker Use

We place session cookies to keep you logged in and analytics cookies to measure page load times and lobby engagement. No third-party ad networks receive your wallet details or bet history. You can block non-essential cookies in your browser settings without losing core account functions.

Account Security

Every login triggers an OTP sent to your registered mobile. We lock your account after three failed PIN attempts and require email or SMS verification to unlock it. If you lose access to your mobile number, contact support with a government ID photo so we can migrate your account to a new number.

Retention & Deletion

We keep your transaction and login records for five years to meet potential audit requirements. After that window, or if you request full account deletion, we erase your wallet history and personal details within thirty days. Aggregated, anonymised data may remain in our analytics logs for platform improvement.

Legal & Access Questions

Yes, as long as your district permits online gaming under Bangladesh law. We check your mobile number prefix and IP location at sign-up. If local authorities have blocked online gaming in your area, our system will decline the registration and explain the reason on screen.

We monitor legal updates and will notify you by SMS if a new regulation affects your access. If your region becomes restricted, you will have thirty days to withdraw your balance via the same bKash, Nagad or Rocket method you used to deposit, after which we may freeze the account.

At sign-up we collect your mobile number and cross-check it with operator records. For withdrawals above a certain threshold we may request a national ID photo or utility bill to confirm your name matches the wallet account sending funds. This prevents underage access and duplicate accounts.

Only with bKash, Nagad and Rocket to process payments, and with law enforcement if a court order requires disclosure. We do not sell your transaction history or mobile number to advertisers, and we do not share your bet records with other gaming platforms or data brokers.

Yes. Email support with your registered mobile number and we will send a CSV file containing your transaction log, login history, wallet deposits, withdrawals and any identity documents you uploaded. Delivery takes up to seven business days depending on the volume of records.

Log in, navigate to account settings, and select the close-account option. Withdraw any remaining balance first, because closure is immediate and irreversible. We erase your personal details within thirty days, though anonymised transaction summaries may remain in aggregated analytics logs for regulatory audit purposes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.